Terms and Conditions

Ordering & Payment Online

Simply add your order to the basket and checkout online.  We use Paypal to process all card payments or you can login and use your Paypal account.  For any queries please ring Jurassic Surf Co HQ on 07562104916

Delivery

We ship all goods within the mainland UK via DPD or DX. All SUP & Surfboards and other large items are sent via DX, who provide a fast and comprehensive next weekday delivery service. All other items are sent via Royal Mail using their first class signed for service. These usually take 2-4 working days. We endeavour to dispatch all goods within 2 working days of ordering. Orders made after 12pm are normally dispatched the following day. Deliveries are made Monday-Friday between 9-5pm.

For International Delivery we aim to deliver within 5 -12 Working Days anywhere in the world, the carrier used depends on the country of destination. Additional delivery charges may apply. Please note that goods delivered to outside of the EU may be subject to a Customs and Import Tax. This is the responsibility of you, the importer to pay. Please seek guidance from your local customs office for more information and current duty rates, as this changes from country to country and is beyond our control. If the duty is unpaid, the product may be impounded by the Customs Office. In this event we would be unable to offer you a refund. If the item is returned to us, we would be able to offer you a refund for the product paid, minus any postage costs and any extra costs incurred in returning the item to us.

In the event of extreme weather conditions or circumstances out of our control, we cannot be held responsible for your order not arriving Next Day. However we will make every effort for your order to get to you as soon as possible. Deliveries on Bank Holidays, Saturdays and Sundays are not available. Please note that orders processed after 2pm on Friday will not be dispatched until Monday (or Tuesday when a Bank Holiday falls on a Monday). In the event the item(s) are out of stock, you will be contacted and the goods will either be dispatched as soon as possible, an alternative item will be offered or a refund will be paid at your request. Postage is charged once per order, not per item ordered.

Refunds, Replacements and Cancellations

We endeavour to supply only the highest quality product and we believe that you will be delighted with your choice from Jurassic Surf Co . However, if you are unhappy with the product in any way it can be returned to us following the simple steps outlined below. We accept returns up to 30 days after the date of dispatch. If you wish to return an item to us you must first obtain a return number. You can do this by phoning us on 07562104916 or emailing us at info@jurassicsurf.co.uk and quoting your order number. We cannot accept any returned items without this prior authorisation. No returns will be accepted without this number marked clearly on the outside of the package. Please send the item for return back promptly after you have received your returns number. Please note:

Should you wish to cancel your order, please contact us before dispatch and we will refund your payment. If you wish to cancel after the item(s) have been dispatched please follow our returns process. We reserve the right to cancel orders should we identify an order to be fraudulent or if shipping costs are out of proportion to the order value.

Security & Privacy

Jurassic Surf Co holds the minimum information to ensure your order is processed and delivered to you successfully. All address and contact information collected during the order process is stored securely and will not be shared with any third parties without your permission. No credit card information is stored by Jurassic Surf Co within its online processing, this is done for your own peace of mind. Payment processing is carried out by PayPal or possibly direct bank transfer (BACs) if agreed in advance.

 Complaints Policy

We pride ourselves on excellent customer service. However, if you have any reason to feel you have been treated unfairly or that your shopping experience was unsatisfactory please contact us immediately so that we can resolve the situation. Please contact info@jurassicsurf.co.uk alternatively you can contact the us at the following address:

Jurassic Surf Co Unit 4,

Hughes Business Centre

Wilverley Road, 

Christchurch UK, 

BH23 3RU

07562 104916